Cancellation policy

Purchase Options Cancellation Policy

Last Updated: 14 September 2026

This Purchase Options Cancellation Policy applies to purchases made from KHEPER, operated by PIER4 LTD.

Certain products or services may be offered using alternative purchasing arrangements, including pre-orders, subscriptions or other deferred fulfilment options. This policy explains how these purchases may be changed or cancelled.

Your statutory rights are not affected by this policy.

1. Pre-Orders

From time to time, we may offer products for pre-order before stock has arrived with us or before a product becomes generally available.

Payment for pre-orders is normally taken in full at the time the order is placed unless clearly stated otherwise on the product page.

We generally only offer products for pre-order where we expect stock to arrive within a few weeks. Where we expect a longer lead time, this will be stated on the relevant product page wherever possible.

Estimated arrival or dispatch dates are provided as guidance only and may change due to circumstances outside our control, including supplier, manufacturer, shipping or distribution delays.

You may cancel a pre-order at any time before it has been packed and labelled for dispatch.

If your pre-order has already been dispatched, it can no longer be cancelled as an order cancellation. You may instead exercise any applicable return rights under our Returns & Refunds Policy.

We reserve the right to cancel a pre-order before dispatch for reasons including, but not limited to:

  • Supplier stock becoming unavailable

  • Product discontinuation

  • Significant supplier or delivery delays

  • Pricing or listing errors

  • Circumstances which prevent us from reasonably fulfilling the order

If we cancel a paid pre-order, you will receive a refund of the amount paid for the cancelled item.

We will always aim to avoid cancelling confirmed pre-orders wherever reasonably possible.

2. Subscription Purchases

KHEPER does not currently routinely offer subscription products.

If subscription products are introduced, the applicable frequency, duration, price and renewal terms will be clearly displayed before you complete your purchase.

Where a subscription automatically renews, you will be able to cancel future renewals in accordance with the terms shown when you subscribed.

Cancellation of a subscription will not normally cancel an order which has already been processed or dispatched.

Any return of products already supplied under a subscription will be handled in accordance with our Returns & Refunds Policy and your statutory rights.

3. Try Before You Buy

KHEPER does not currently offer a standard "try before you buy" service.

If this type of purchasing option is introduced in the future, the applicable trial period, payment arrangements, return requirements and any charges will be clearly explained before you place the order.

Failure to return an item within an agreed trial period may result in the full purchase price being charged in accordance with the terms presented at the time of purchase.

4. Refunds Following Cancellation

Where a cancellation is accepted and payment has already been taken, any refund due will be returned to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution used.

Our separate Returns & Refunds Policy applies where an order has already been delivered or where you wish to return an item rather than cancel it before dispatch.

5. Orders Placed Through Third-Party Platforms

Where a purchase is made through a third-party marketplace, live-selling platform or social commerce platform, cancellation requests may also be subject to that platform's own cancellation procedures.

Where the platform requires cancellations to be submitted through its own system, customers should use that process.

Your statutory rights remain unaffected.

6. Contacting Us

If you would like to cancel or amend a qualifying purchase, please contact us as soon as possible using the contact form on our website.

Please include your order number and sufficient information for us to identify your order.

Submitting a cancellation request does not guarantee that an order can be stopped if it has already entered the packing or dispatch process.

This policy should be read alongside our:

  • Terms & Conditions

  • Returns & Refunds Policy

  • Delivery Policy

  • Privacy Policy

Nothing in this policy limits or excludes any rights available to you under applicable UK consumer law.