Frequent Questions

Ordering

Do I need an account to place an order?

No. You can shop with KHEPER as a guest, although creating an account can make it easier to view and manage your orders.

Are items in my basket reserved?

No. Adding an item to your basket does not reserve the stock. Your items are secured once your order has been successfully completed.

Can I cancel my order?

If your order has not yet been packed and labelled, you may be able to cancel it through your account. Once an order has entered fulfilment, cancellation may no longer be possible.

What payment methods do you accept?

The payment methods currently available will be shown securely at checkout.

Delivery

Where do you deliver?

We primarily deliver throughout the UK. Available delivery options and charges will be shown at checkout.

How long will my order take to arrive?

Delivery times depend on the service selected and product availability. Estimated delivery information is provided during checkout and in your order confirmation.

How can I track my order?

Where tracking is available, we'll send your tracking information once your order has been dispatched.

Can different products arrive separately?

Yes. Occasionally items may be dispatched separately, particularly where products are being supplied from different locations.

Products & Stock

Is everything on the website in stock?

We show current availability wherever possible. Some products may also be available for pre-order or have additional stock already on its way.

Will sold-out products come back?

Sometimes! If we're expecting more stock, we'll try to make that clear on the product page.

Are your products genuine?

Yes. We source products through manufacturers, distributors, wholesalers and other legitimate supply channels.

Returns

Can I return something I've changed my mind about?

Most eligible purchases can be returned in accordance with our Returns & Refunds Policy.

What about Clearance products?

Products purchased from our Clearance collection are excluded from our normal change-of-mind returns policy. This does not affect your statutory rights.

What if my item is faulty or damaged?

Please contact us through the website and we'll help you resolve the issue.

Still Need Help?

Can't find what you're looking for? Get in touch through our Contact page and we'll be happy to help.