Legal notice

Legal Notice

Last Updated: 10 September 2026

This Legal Notice applies to the KHEPER website and related services operated by PIER4 LTD.

It should be read alongside our Terms & Conditions, Returns & Refund Policy, Delivery Policy, Privacy Policy and other policies published on our website.

Nothing in this Legal Notice is intended to exclude or restrict any rights you have under UK consumer law.

1. Business Information

Trading Name: KHEPER
Legal Entity: PIER4 LTD
Company Number: 17210458
Registered in: England and Wales

Registered Office:

PIER4 LTD trading as KHEPER
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom

This address is not open to visitors, customer collections or walk-in enquiries.

Our registered office is provided through an external business services provider.

Returns

Please do not send returns to our registered office.

All returns must first be requested and authorised in accordance with our Returns & Refund Policy.

Once a return has been authorised, we will provide the appropriate return address and instructions.

2. Website Ownership

The KHEPER website is operated by PIER4 LTD.

Unless otherwise stated, intellectual property created by or for KHEPER, including our:

  • KHEPER name and branding

  • Logos

  • Website design

  • Graphics

  • Written content

  • Original photographs

  • Marketing materials

  • Digital products

  • Downloads and documents

is owned by PIER4 LTD or used by us with appropriate permission.

Third-party trademarks, product names, manufacturer images and other intellectual property remain the property of their respective owners.

3. Use of Our Content

Content owned by KHEPER may not be copied, reproduced, modified, distributed, republished, sold or commercially exploited without prior permission except where permitted by law.

You may view and use our website for your own personal and non-commercial shopping and informational purposes.

Nothing on our website grants ownership of any KHEPER intellectual property to the user.

4. Website & Product Information

We take reasonable care to ensure information on the KHEPER website is accurate and up to date.

However, occasional errors may occur.

For example:

  • Product availability may change

  • Prices may occasionally be displayed incorrectly

  • Product packaging may change

  • Manufacturers may update specifications

  • Colours may appear differently depending on your device

  • Estimated delivery or stock-arrival dates may change

  • Website information may occasionally contain errors or omissions

Where we identify an error, we may correct it as soon as reasonably possible.

We may also:

  • Amend product information

  • Correct pricing errors

  • Update photographs or specifications

  • Add or remove products

  • Change website features

  • Update policies

  • Suspend parts of the website temporarily for maintenance or security purposes

Changes to the website will not remove statutory rights relating to orders already placed.

5. Product Availability

Products displayed on our website are subject to availability.

Displaying a product does not guarantee that stock will remain available until an order has been accepted.

Where an ordered product becomes unavailable, we may contact you, cancel the affected item or offer an alternative which you are free to decline.

Where we cannot supply a product for which payment has already been taken, any amount due back to you will be refunded.

6. Digital & Customer-Made Products

KHEPER may provide digital products, personalised products, bespoke goods and products made to customer specifications.

Different cancellation and return rules may apply to these products.

Full details are contained within our Terms & Conditions and Returns & Refund Policy.

Nothing in this Legal Notice removes statutory rights where a product or digital item is faulty, misdescribed or does not conform to applicable consumer law.

7. Liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude or restrict liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Faulty or misdescribed goods

  • Breach of statutory consumer rights

  • Any other liability that cannot legally be excluded

KHEPER is responsible for foreseeable loss or damage caused by our breach of applicable obligations or failure to use reasonable care and skill.

We are not responsible for losses that could not reasonably have been foreseen when the relevant contract was formed.

Where products are purchased as a consumer for personal or domestic use, we are not responsible for business losses such as loss of profit, revenue, contracts or business opportunities arising from that consumer purchase.

8. Website Availability

We aim to keep the KHEPER website available and operating correctly.

However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical faults

  • Hosting problems

  • Internet or telecommunications outages

  • Cybersecurity incidents

  • Third-party service failures

  • Events outside our reasonable control

Where reasonably possible, we will work to restore normal service promptly.

9. External Links

Our website may contain links to third-party websites and services.

These may include:

  • Payment providers

  • Delivery companies

  • Manufacturers

  • Social media services

  • Marketplaces

  • Live-shopping platforms

  • Other external websites

A link does not necessarily mean that KHEPER endorses or controls the third-party website.

Third-party websites operate under their own terms, privacy policies and security practices.

We are not responsible for content or services supplied independently by third parties except where applicable law makes us responsible.

10. Third-Party Selling Platforms

KHEPER may also sell products through third-party marketplaces and live-shopping platforms, including services such as Whatnot, eBay and TikTok Shop.

Where you purchase through one of these platforms:

  • The platform's own terms may also apply

  • Payments may be processed by the platform

  • Delivery information may be provided through your platform account

  • Returns, cancellations and disputes may need to be initiated through that platform

Eligible consumer purchases remain subject to applicable statutory rights.

Please refer to our Terms & Conditions and Returns & Refund Policy for further information.

11. Acceptable Use

You must not misuse the KHEPER website.

This includes attempting to:

  • Gain unauthorised access to our website, servers or systems

  • Introduce viruses, malware or harmful code

  • Interfere with normal website operation

  • Commit fraud

  • Scrape or extract website content through unauthorised automated methods

  • Impersonate another person

  • Use our services for unlawful purposes

  • Infringe our intellectual property or the rights of others

We may restrict or suspend access where we reasonably believe the website is being misused.

Where appropriate, unlawful activity may also be reported to the relevant authorities.

12. Communications & Records

Communications with KHEPER may be retained where reasonably necessary for purposes including:

  • Customer service

  • Order management

  • Returns and refunds

  • Resolving complaints or disputes

  • Fraud prevention

  • Security

  • Maintaining appropriate business records

  • Meeting legal or regulatory obligations

Personal information contained within communications will be handled in accordance with our Privacy Policy and applicable data-protection law.

13. Security

We take reasonable measures to protect our website and systems.

However, no internet service can be guaranteed to be completely secure.

Customers are responsible for keeping their KHEPER account credentials confidential and should contact us if they believe their account has been accessed without permission.

You should never send payment card details, passwords or other unnecessary sensitive information through our general contact forms.

14. Contacting KHEPER

For customer service, general enquiries, supplier enquiries or questions concerning this Legal Notice, please contact us through the Contact Us page on the KHEPER website.

For order-related enquiries, please include your order number where available.

If your purchase was made through a third-party marketplace or selling platform, you may need to contact us through that platform's messaging, returns or dispute system.

15. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to:

  • Our business

  • Our website

  • Our products and services

  • Our operating arrangements

  • Applicable laws or regulations

The latest version will be published on the KHEPER website together with its updated date.

16. Governing Law

This Legal Notice and the use of the KHEPER website are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you will continue to benefit from any mandatory consumer protections available to you under the laws applicable where you live.

Nothing in this Legal Notice prevents a consumer from bringing legal proceedings in a court where they are entitled to do so.

17. Related Policies

This Legal Notice should be read alongside our:

  • Terms & Conditions

  • Returns & Refund Policy

  • Delivery Policy

  • Contact Information Policy

  • Privacy Policy

Where another policy contains specific terms relating to a particular transaction, product or service, those specific terms will apply alongside this Legal Notice.

18. Statutory Rights

Nothing in this Legal Notice is intended to exclude, restrict or replace rights that cannot legally be excluded under UK law.

Where applicable law provides you with greater protection than this Legal Notice, your statutory rights will take precedence.